Returns of Purchased Products
If for any reason you are not happy with the authenticity or source of items purchased, please contact us at 0409 919 977 or by email at info@themaltsocial.com.au within 7 working days of receipt of your items. Please note that the Consumer Protection Regulations only apply to items sold by auction in some cases. See below:
You can make a complaint and ask for a refund under the Australian Consumer Law if an Australian business selling through online auction, sold you a product that:
misled you about features of the product or hid costs or other details from you
was stolen, did not belong to the business or individual or came with outstanding debts, charges or restrictions the business didn’t tell you about beforehand
was faulty or does not do what it is supposed to (but this does not apply to traditional auctions).
It may be more difficult to resolve a dispute with an overseas business selling through online auction. While you can report problems to the auction website, usually disputes are between the seller and the buyer, as the website is not involved in the actual sales process except in the case of traditional auctions or where the auction website is offering its own products for sale.
Although we strive to ensure that you receive your item in perfect condition, due to the various ages of bottles and their seals, condition of liquid is at the buyer’s discretion and no claim can be lodged against failure/leakage in transit.
Items offered for sale may contain damage in the form of tears, rips, stains, scratches, dents, rust and more on bottles and boxes. We attempt to highlight this damage within the lot description. However, if such is not mentioned, but is clearly visible within the images displayed, the buyer will be deemed to have seen this damage and has no claim or right to a refund.