Delivery of Purchased Products
The Malt Social uses the best quality packing materials to ensure the safe delivery of your bottles. Our warehouse team is trained to ensure that every box is compliant with the most professional standard of packaging.
We aim to deliver your bottles as soon as possible. All purchased bottles will be shipped within 5 days of receiving payment.
We use Pack n Send shipping services which can be amended to include Freight Plus Warranty Cover, but you must select to purchase this at the checkout.
The following are The Malt Social policies which apply to delivery within Australia: All deliveries must be signed for upon arrival for by persons over the age of 18. Proof of age will be requested upon arrival.
Delivery is available between Monday and Friday only.
Except where the customer has opted and paid for Freight Plus Warranty Cover, the risk of loss and/or breakage in transit is exclusively held by the customer; no claims shall be entered into or against The Malt Social.
Freight Plus Warranty Cover
To lower risks associated with transporting winning lots, The Malt Social recommends that you collect your lots directly from our premises in Keilor Park. Should this not be possible, or you prefer your lots shipped to you, then liability for both loss and damage rests with the purchaser.
While our team takes every effort to package and dispatch orders carefully and securely, the Pack n Send do not take on any liability for items lost or broken in transit. To address this, The Malt Social offers our customers Freight Plus Warranty Cover to provide a method to cover items lost or broken in transit. By purchasing Freight Plus Warranty Cover when checking out, your lots will be protected against loss or breakage in transit.
Please note that Freight Plus Warranty Cover provides cover for breakage and loss during transit only – Freight Plus Warranty Cover does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots. Please see our buying page for more information.
For your convenience, this is automatically selected at the checkout stage. However, if you do not wish to take out Freight Plus Warranty Cover on your purchase, please deselect this when completing your order.
Shipping Prices
TBC